Mobitronics.co.ke is an online store in Kenya that sells smartphones, smart watches, and accessories from various reputable brands. Warranties are essential for these devices as they can be prone to defects or damage. Mobitronics.co.ke understands the importance of warranties and has a clear product warranty policy to ensure customer satisfaction.
Warranty Policy of Mobitronics.co.ke
Mobitronics.co.ke offers a warranty on all smartphones in Kenya and smart watches purchased from their store. The length of the warranty period varies depending on the product and brand but typically ranges from 6 to 12 months. Customers can check the specific warranty length for their device on the product page before purchase.
The warranty covers manufacturer defects, software issues, and hardware problems due to normal use. However, it does not cover damages caused by accidents or misuse, such as cracked screens or water damage. Customers are advised to take good care of their devices to avoid such damage.
Process of making a warranty claim
- Contact Mobitronics.co.ke customer service team through email or phone to initiate the warranty claim process.
- Provide proof of purchase and describe the issue with the device to the customer service representative.
- The customer service team will evaluate the claim to determine if it meets the warranty requirements.
- If the claim is valid, the customer will be instructed to ship the device to Mobitronics.co.ke or bring it to an authorized service center for repair or replacement.
- The customer will be notified once the repair or replacement is complete and the device is ready for pickup or delivery.
- The customer may be responsible for the repair cost if the claim is invalid or does not meet the warranty requirements.
Additional Services Offered by Mobitronics.co.ke
Aside from selling smartphones in Kenya, smartwatches, and accessories, Mobitronics.co.ke offers additional services to enhance the customer experience. Here are some of the additional services offered by Mobitronics.co.ke:
- Repair Services: Mobitronics.co.ke provides repair services for smartphones and smartwatches. Their technicians can diagnose and fix broken screens, batteries, software, and other hardware problems. Customers can bring their devices to the store or request on-site repair services.
- Trade-in Program: Mobitronics.co.ke has a trade-in program to exchange their old devices for newer ones. This program is convenient for customers to upgrade their devices while saving money. The store offers competitive trade-in values for devices still in good condition.
- Extended Warranty Options: Besides the standard warranty, Mobitronics.co.ke offers extended warranty options for phones and smart watches. This option provides customers additional coverage beyond the standard warranty period, giving them more peace of mind and protection against unexpected repairs or replacements.
Benefits of Buying from Mobitronics
Buying a smartphone or smartwatch from Mobitronics.co.ke has several key benefits:
- Peace of Mind: Customers can have peace of mind when purchasing a device from Mobitronics.co.ke, knowing that their device comes with a warranty. The warranty covers manufacturer defects, software issues, and other hardware problems, providing protection and security for the device.
- Protection Against Unexpected Expenses: With the warranty and extended warranty options offered by Mobitronics.co.ke, customers can protect themselves against unexpected expenses for repairs or replacement. This protection ensures customers enjoy their devices without worrying about additional costs or fees.
In conclusion, Mobitronics.co.ke is a reliable source for smartphones in Kenya, smart watches, and accessories in Kenya. The store offers a warranty policy that covers manufacturer defects, software issues, and other hardware problems. In addition, they offer repair services, a trade-in program, and extended warranty options to enhance the customer experience and provide added protection and convenience.
With a commitment to excellent customer service, Mobitronics.co.ke is a trusted and reliable source for all your device needs. Customers can relax knowing that they purchase high-quality products backed by a warranty and have access to repair services and trade-in programs.
We highly encourage buying from Mobitronics.co.ke for their reliable products and services. With various products and services, Mobitronics.co.ke is committed to delivering excellent customer service and ensuring customers are satisfied with their purchases.